Capability 07 / 07 — Managed Services & Technical Resourcing
The right expertise. Where and when you need it.
Infrastructure does not stop after commissioning. Pentagon Works provides technical resources and managed support capabilities to help organisations maintain operational continuity.
Managed services & resourcing
Skilled people and support models for operational continuity.
Professional Resources
- Project Managers
- Service Managers
- Engineers
- Technicians
- Field Teams
- Helpdesk / Contact Centre Resources
Device Lifecycle Services
- Configuration
- Device staging
- Mass customisation
- Asset tagging
- Asset registers
- Mass deployment
Managed service model
A continuous cycle of support and improvement.
01
Monitor
Continuous visibility of infrastructure and services
02
Identify
Early detection of faults and risks
03
Respond
Skilled resources mobilised
04
Resolve
Issues closed out and services restored
05
Report
Transparent service reporting
06
Improve
Lessons applied to raise performance
Extend your technical capability